B-Cool Air: Privacy Policy & Data Protection

Effective date: January 2026 · Last updated: August 24, 2026

B-Cool Air Conditioning & Heating ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website and the HVAC services we provide in Orange Park, Jacksonville, and the surrounding Clay, Duval, Putnam & St. Johns counties communities. By using our website or services, you agree to the practices described here.

Information We Collect

Information you give us: your name, phone number, email, service address, and details about your request when you contact us, request service, apply for a job, or submit a referral or other form. Information collected automatically: basic technical data such as your IP address, browser type, device, and the pages you visit, gathered through cookies and similar technologies to operate and improve our site.

How We Use Your Information

To schedule, provide, and follow up on heating and cooling services.
To respond to questions, estimates, and service requests.
To process job applications and referral rewards.
To send service reminders, offers, and updates you've asked to receive.
To operate, secure, analyze, and improve our website and business.

Cookies & Tracking

Our website uses cookies and similar technologies for essential functionality, to remember your preferences, and to understand how the site is used. You can control cookies through your browser settings and through the cookie banner shown on this site. Disabling some cookies may affect how parts of the site work.

These are the third-party tools this website actually loads today:

Google reCAPTCHA (Google LLC). This protects our forms from spam and abuse. It runs on pages that carry a form, and its use is subject to Google's privacy policy and terms.
Google Fonts (Google LLC). The typefaces on this site load from Google servers, which receive standard technical data such as your IP address.
Google Maps embed (Google LLC). Our Contact page shows an embedded Google map of our Orange Park office. That map is delivered directly by Google, so when the page opens your browser contacts Google and Google receives standard technical data — your IP address, the page you came from, and your browser and device type — and may set or read Google cookies, just as if you had opened Google Maps yourself. We use it only to show people where we are: we do not receive your location from it and we do not use it to track you. It is part of the page's content, so it loads whether or not you accept cookies on the banner. If you would rather not load it, our full address and directions link are printed as plain text on the same page, and you can block third-party content in your browser settings.
Website analytics — not currently running. This site is built to support Google Analytics 4 through Google Tag Manager (Google LLC), but no analytics or tag-manager container is installed at this time: no measurement ID is configured, and browsing this site sends no analytics requests to Google. If our analytics container is activated later, it will operate under the consent state described in Your Privacy Choices below — analytics and advertising cookies would be set only in line with that choice — and we will update the "last updated" date on this policy when it happens.

We do not run third-party chat widgets, advertising pixels, call-tracking scripts, or session-recording tools on this site today. If that changes, we will update this policy.

Calls & Text Messages (SMS)

If you provide your phone number and check the consent box on one of our forms, we may contact you by call or text message (including via automated technology) about your service request, application, or referral. Consent is not a condition of purchase or employment. Message and data rates may apply; message frequency varies. Reply STOP to opt out at any time. We do not share mobile opt-in data with third parties for their own marketing.

How We Share Information

We do not sell your personal information for money. We share it with service providers who help us operate — such as our website and form-processing vendor (CI Web Group) and our financing partners (Synchrony and GreenSky) when you choose to apply for financing. We share only what those providers need, or what the law requires. Separately, the third-party tools listed above receive technical data directly from your browser when they load — most notably the Google Maps embed on our Contact page. Under California law, third-party activity of that kind, and any analytics or advertising cookies we may run if our analytics container is activated in the future, can count as "sharing" personal information for cross-context behavioral advertising. You can opt out of that in the Your Privacy Choices section below.

Payment Security

This website does not collect or store credit card or debit card numbers. We never ask for card details through our website forms. If you apply for financing, the application runs on Synchrony's or GreenSky's own secure systems, not ours. Payments for completed work are handled at the time of service through standard, secure payment processing.

Data Retention & Security

We keep personal information only as long as needed for the purposes described here or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission or storage is 100% secure.

Your Privacy Rights

You may opt out of marketing communications at any time. Depending on your state of residence, including Florida residents under applicable state law, you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at bcoolair@comcast.net or (904) 373-7850. We will not discriminate against you for exercising your rights.

Your Privacy Choices

Your California Privacy Rights: Do Not Sell or Share My Personal Information

This section is for California residents and explains your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

We do not sell your personal information for money. We also do not run analytics or advertising cookies on this website today — no Google Analytics or Google Tag Manager container is installed, as described in the Cookies & Tracking section above. What we do load is the Google Maps embed on our Contact page, which causes your browser to contact Google when that page opens. Under California law, third-party activity of this kind — and the analytics or advertising cookies we would run if our analytics container is activated later — can count as "selling" or "sharing" personal information for cross-context behavioral advertising. Because of that, we give you a clear way to opt out, and we keep it available whether or not any of those tools are switched on.

How to opt out of the sale or sharing of your personal information:

On this site: choose "Decline" on the cookie banner. Analytics and advertising storage stay switched off, so only what the site needs to work will run. Your choice is saved and applied on return visits. To change a saved choice, clear this site's cookies and site data in your browser and the banner will ask again. One thing to be aware of: the embedded Google map on our Contact page is part of that page's content and loads when you open the page, so declining does not remove it — see Cookies & Tracking above for what it sends and how to avoid loading it.
Global Privacy Control (GPC): we honor the GPC browser signal as a valid opt-out. If your browser sends GPC, advertising storage is denied automatically on this site, with no further action needed from you.
By phone or email: call (904) 373-7850 or email bcoolair@comcast.net and tell us you want to opt out.

As a California resident, you also have the right to:

Know and access: request the categories and specific pieces of personal information we have collected about you, where we got it, why we collected it, and who we shared it with.
Delete: request that we delete personal information we collected from you, subject to legal exceptions.
Correct: request that we fix inaccurate personal information.
Limit use of sensitive personal information: we do not collect sensitive personal information through this website beyond what you choose to type into a form.
Non-discrimination: we will not deny you service, charge you a different price, or provide a different level of service because you exercised any of these rights.

To make any of these requests, call (904) 373-7850, email bcoolair@comcast.net, or write to B-Cool Air Conditioning & Heating, 1033 Blanding Blvd Suite #301, Orange Park, FL 32065. We will verify your request using the information you provide and respond within the time the law allows. You may use an authorized agent to submit a request on your behalf.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

Contact Us

B-Cool Air Conditioning & Heating, 1033 Blanding Blvd Suite #301, Orange Park, FL 32065. Questions or privacy requests? Reach us at bcoolair@comcast.net or (904) 373-7850. Find us on Google Maps .